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September 25, 2008
Robin Lee


If you're on any of the woodworking forums around the Internet and asked a question to the group about Lee Valley Tools, or Veritas Tools,, you undoubtedly received a direct response from the President of the company, Robin Lee. And if you've ever bought any tools from the company (and if you haven't, you're doing yourself a disservice) you'll get that same down home friendly service. This is no surprise coming from a company whose philosophy on customer service is to "treat each customer like they're your friend".
Lee Valley has bee making some of the best woodworking, hardware, and garden tools in the business for the past 30 years.
Rob may be President of a large corporation but that doesn't mean that he just sits behind a big desk pushing paper. In fact Rob holds several patents on woodworking tools and is very active in new tool development.
Here are some of the topics that we covered during our interview:
- The first product that Lee Valley shipped (hint: It's not a woodworking tool).
- Why the customer base in woodworking differs from any other business out there (this one will make you proud to be a woodworker).
- What does Rob Lee do in his spare time?
- What's the best part of running Lee Valley Tools? (Hint: It has something to do with being the equivalent of a rock star!)
- What all goes into new product development?
- Ever wondered what the name Veritas means and why it was choosen?
And of coarse we talk about what Rob will be talking about at this year's Woodworking in America Conference:
- Modern Tools: Tolerances and Myths
- How Modern Tools are Designed and Made
- Bevel-Up vs. Bevel-Down Planes
- Infill Roundtable: Construction, Mechanics and Use
To hear our interview with Rob Lee go Here
Please leave your questions or comments below.
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Comments (3)
Best interview yet! Rob sounds like a nice guy, dealing with tools and woodworking and business in a real-world environment. Next time I'm thumbing thru their catalog, I'll have a new appreciation and perspective.
Posted by tom hunt | September 26, 2008 3:08 PM
Posted on September 26, 2008 15:08
I very much enjoy the interviews and found the new listening system easy to use. Keep it up !!
Posted by Bill Signorini | September 27, 2008 12:46 AM
Posted on September 27, 2008 00:46
I've been buying "stuff" from Lee Valley for about 15 years on a pretty regular basis. This outfit is one of the "BEST" in my opinion. As Rob said, "We treat our customers as friends". Never more true words; they are in their business sense, "user friendly"! Plus, they put out a GREAT catalog(s). Thanks for the chance to hear from the guy responsible for it all.
Posted by L. D. Jeffries | October 1, 2008 3:02 PM
Posted on October 1, 2008 15:02